Frequently Asked Questions - Terminals
Table of Contents
1. How do I program my terminal with the World Gift Card program?
2. I am recieving the message "Transmit Failed" when I run a transaction. What does this mean?
3. I am recieving the message "Connect Failed" when I run a transaction. What does this mean?
4. I am trying to run a transaction and it keeps asking for a clerk number. What is my clerk number?
5. How do I return to the main screen where I can switch between applications in my terminal?
6. When I run a transaction my terminal says "Invalid Host Response". How can I fix this?
7. When running a transaction on certain cards the prompt stays on 'Swipe/Enter Card #:' ?1. How do I program my Talento with the World Gift Card program?
2. I am recieving the message "Protocol Failure" when I run a transaction. What does this mean?
3. How do I set the date/time on my terminal?1. How do I program my Talento with the World Gift Card program?
2. I am recieving the message "Lost Comm With Host" when I run a transaction. What does this mean?
3. How do I set the date/time on my terminal?1. How do I program my terminal with the World Gift Card program?
2. How do I set the date/time on my terminal?1. I am recieving the message "Bad Range" when I try to run a transaction. What does this mean?
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1. How do I program my terminal with the World Gift Card program?- Please refer to our Omni Download Guide. If you still require additional assistance, please contact us and we will be happy to help get your terminal setup correctly.
2. I am recieving the message "Transmit Failed" when I run a transaction. What does this mean?
- There is a problem with the transmission of the transaction. It could be a phone line or networking issue. First make sure the balance on the card was not already updated then try the transaction again in a few minutes. If the issue persists contact us so we make look into it further.
3. I am recieving the message "Connect Failed" when I run a transaction. What does this mean?
- This means that the terminal is unable to connect to the phone line or network to process the transaction. Please check your phone line and/or network. This may also occur if your terminal requires an access code for the phone line or has the wrong connection type configuration.
4. I am trying to run a transaction and it keeps asking for a clerk number. What is my clerk number?
- By default, the only clerk number that is setup is '1234'. If you would like to setup additional clerks please login to your account and select Manage Clerk under Actions.
5. How do I return to the main screen where I can switch between applications in my terminal?
- Eventually the terminal will go back to the main screen after a period of sitting idle. To return to the application switcher manually press the * key.
6. When I run a transaction my terminal says "Invalid Host Response". How can I fix this?
- This can normally be fixed by changing the authorization numbers dialed by the terminal. Once you have entered the World Gift Card program select More and then Setup. Enter 111111 as the password, unless it has been changed, and then select Modem Comm. Press Next until you come to Primary Auth #. Press Edit and change it to 18667080848. Do the same for Secondary Auth #. If this does not solve the issue, please contact us for further instruction.
7. When running a transaction on certain cards the prompt stays on 'Swipe/Enter Card #:' ?
- There are two solutions to this problem. One is to cancel fully out of the World Gift Card program (using the * key) and then reenter the program and rerun the transaction. You may also contact us for a new download that will resolve this issue.
1. How do I program my Talento with the World Gift Card program?
- Please refer to our Talento Download Guide. If you still require additional assistance, please contact us and we will be happy to help get your terminal setup correctly.
2. I am recieving the message "Protocol Failure" when I run a transaction. What does this mean?
- There is a problem with the transmission of the transaction. It could be a phone line or networking issue. First make sure the balance on the card was not already updated then try the transaction again in a few minutes. If the issue persists contact us so we make look into it further.
3. How do I set the date/time on my terminal?
- Press the Fn key. Enter the password (usually 1 ot 772462). Press the --> (arrow) key to scroll to the next menu. The press the button for Term Setup and then Clock Set. Then enter the new date and time. Then press Cancel to return to the main menu.
1. How do I program my Talento with the World Gift Card program?
- Please refer to our Tranz Download Guide. If you still require additional assistance, please contact us and we will be happy to help get your terminal setup correctly.
2. I am recieving the message "Lost Comm With Host" when I run a transaction. What does this mean?
- There is a problem with the transmission of the transaction. It could be a phone line or networking issue. First make sure the balance on the card was not already updated then try the transaction again in a few minutes. If the issue persists contact us so we make look into it further.
3. How do I set the date/time on my terminal?
Press and hold the star (*) key then hit 3. The terminal will display Diagnostics and then hit the Alpha key. It will then prompt you for the year, month, day, hours, minutes, and seconds.
1. How do I program my terminal with the World Gift Card program?
Nurit terminals make it a bit trickier when adding in the World Gift Card program as a file must be built that contains credit, debit, World Gift Card, and any other applications that may reside in the terminal. First of all, please check with your credit card processor or sales agent if they will be doing the download so that they may add in the World Gift Card program. If they are not, then we will need the Setup report as well as the EDC report from your terminal. You can obtain these by pressing the Menu key then option 3 (Merch Options) then option 9 (Print Setup) and also press the Menu key then option 4 (Host Params) and then option 3 (Print EDC). Fax these reports to us and once we have the file built we will contact you to do the download.
2. How do I set the date/time on my terminal?
Press the Menu/Esc key and then 5 for System Options. Then press 1 for Set Date/Time. It will display the currently set date and time. Press enter and it will prompt you to enter a new date and time.
1. I am recieving the message "Bad Range" when I try to run a transaction. What does this mean?
This means that the card you are trying to run is not a part of the range associated with your account. You may not get this message on every card you run. If you are a part of a chain of merchants the card ranges from the other locations may not have been set up for yours. Please contact us so that we can have this corrected.